Entrepreneurs, akin to daring astronauts, refuse to believe that "it cannot be done," always pushing beyond known frontiers in pursuit of innovation. They defy the gravity of the status quo, fueled by courage and a boundless imagination. They pursue innovation and push the limits to find solutions because they are not willing to accept the status quo. Courage and imagination fuel their progress. Bold entrepreneurs, every day, against all odds and with the high risk of losing it all start companies. These companies are a force of enormous good; they spur innovation and growth, create jobs and give back to their communities. Each and everyone of our employees think and feel the same way too.
Values
Ignite Retail Technology commits to hiring and developing the best people who share our core values and our culture of entrepreneurism. We think, act and make decisions like an entrepreneur because we are entrepreneurs. Ignite Retail Technology employees take ownership. We think long-term and we don’t sacrifice the long-term value for short term results. Leaders act on behalf of the entire company, beyond just your own team. We never say “that’s not my job.” At Ignite Retail Technology, everyone is a leader. Our leaders make good decisions because they have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs. Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them. Below are our values, the specific behaviors and skills we care about most. The more these values sound like you, and describe people you want to work with, the more likely you will thrive at Ignite Retail Technology.
Customer Obsession
Bias For Action
Listen, Learn, and Innovate
High Bar for Quality
Be Trustworthy and Deliver Results
Customer Obsession
Every bone in our organizational body is aimed at satisfying our customers. This means deeply understanding them and acting on those insights. Employees start with the customer and work backwards. We work vigorously to earn and keep customer trust. Customers hire us so they don’t have to worry about certain aspects of their business. We obsess over customers.
Bias for action
Without effort, our talent would be nothing more than unmet potential. Without effort, our skills would be nothing more than what we could have done but didn’t. At Ignite Retail Technology, we meet our potential and we get things done. Ignite Retail Technology has a performance culture that values hard work. Ignite Retail Technology employees hustle. Work ethic is baked into our company’s DNA. Everyone notices when someone doesn’t pull his or her weight and teams will reject someone who doesn’t keep up. Ignite Retail Technology team members always pull their own weight.
Listen, Learn, and Innovate
Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here." Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them. Every company has constraints. We embrace ours. Whether it’s deadlines, money or technology, we leverage these constraints and use them to fuel creative solutions. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size, or fixed expense. We accomplish more with less.
Constraints bring out creativity
Learn and be curious
Think big
High Bar for Quality
We sweat the details. Our bar for quality borders perfectionism. The result of obsessing over the small parts is the whole becomes exponentially stronger. Leaders have relentlessly high standards — many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
Be Trustworthy and Always Deliver
Leaders listen attentively, speak candidly, and treat others respectfully. They are self-critical. They benchmark themselves and their teams against the best. Leaders are "gate openers", not "gate keepers". Communication is key. Be accountable for yourself and how you speak of others. Do what you say you will do. Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.
Deliver Results
Follow through; do what you say you will
Have Backbone; Disagree if you do and COMMIT
Go above and beyond
Avoid gossip
Be Authentic
Underpromise
Own your mistakes
Build trust and forge relationships
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